The rules that govern your purchases, returns, and data with ComtelQ8 Mobile.
By accessing, browsing, or using comtelq8.com, you agree to be bound by the terms below.
This section describes how ComtelQ8 Mobile collects, stores, uses, and protects your personal information.
"Personal information" means information that can be tied to a specific person and used to identify them — anonymized data is not included.
By registering or providing your details on the Site, you expressly consent to ComtelQ8 Mobile processing your personal information in accordance with our Privacy Policy and Kuwait law.
We may amend our policies at any time by posting a revised version on the Site, which becomes effective immediately upon publication.
All features, content, specifications, products, and prices described on this website are subject to change at any time without notice. Weights, measures, and descriptions are approximate and provided for convenience only.
We make reasonable efforts to accurately display product colors; however, the actual color you see depends on your screen, and we cannot guarantee exact accuracy.
ComtelQ8 Mobile attempts to be as accurate as possible. However, we do not warrant that product descriptions or pricing are completely error-free. If a product received is not as described, your sole remedy under Kuwaiti law is to return it in its original, unused, and unsealed condition within the legal return window.
In the event of a technical glitch, system update error, or human mistake resulting in incorrect information, imagery, or pricing being displayed on the Site, ComtelQ8 Mobile reserves the absolute right to cancel the order/purchase. In such cases:
To purchase or register on the Site, you must provide accurate details, including your name, shipping address, email address, and telephone number.
You must only input financial details (such as credit/debit card information) within the secure My Account checkout section. Do not post financial or sensitive data anywhere else publicly on the Site.
We collect history based on your activities (buying, selling, or history on the Site) solely to complete transactions and improve our services.
Our Site uses small text files (cookies) to keep you signed in, remember preferences, personalize content, and analyze traffic. By using the Site, you consent to our use of cookies.
ComtelQ8 Mobile strictly enforces a policy where we do not sell or rent any of your personal or financial data to third parties in the normal course of doing business.
We offer reliable shipping methods covering all areas of the State of Kuwait, with ultra-fast delivery options tailored to your needs:
We accept major payment gateways secure in Kuwait, including K-Net, Visa, Mastercard, and Cash on Delivery (COD).
Cash payments must be made directly to our delivery representative upon physical receipt of the products.
Customers who select payment on delivery but wish to pay via K-Net or Visa must contact our customer support team at 98820909 right after placing the order to ensure the driver carries a payment terminal.
Upon full payment, the driver will hand over the product along with the official company invoice.
We do not accept cheques, gift vouchers, or unauthorized discount coupons as a substitute for cash or card upon delivery. Valid coupons must be applied online before checkout.
To ensure timely delivery, our team or driver will contact you at least 30 minutes prior to arrival. If our distribution department is unable to reach the customer within 48 hours of placing the order, the order will be automatically cancelled.
COD may not be available for all high-value or specific items. Availability will be clearly indicated during the checkout shipping page.
Pursuant to Kuwait Consumer Protection Law No. 39/2014, customers have the right to exchange or return a product within 14 days of purchase, provided the product is in its original condition, unused, wrapped in its original packaging, and accompanied by the original purchase invoice.
Returns/exchanges do not apply to products that have been customized, damaged by the user, or if the original software/operating system has been activated/altered.
This Site is operated from the State of Kuwait. By purchasing from us, you agree that all transactions, terms, and conditions are governed by the laws of Kuwait.
Any dispute, claim, or controversy arising out of or relating to your use of ComtelQ8 Mobile, or any products distributed by us, shall be settled amicably through customer service. If an amicable solution cannot be reached, it shall be referred to binding arbitration or the competent courts of the State of Kuwait.
Questions about these terms? Reach us at 98820909 or cs@comtelq8.com.
